How to Reset Samsung AUE65 Crystal 4K UHD Smart TV

If you’re having issues with your Samsung AUE65 Crystal 4K UHD Smart TV or Odyssey Ark game screen, we recommend doing a factory reset and starting over. The good news is that while this is possible, it may be optional. Samsung TVs also have some built-in self-diagnostic tools to help troubleshoot signal, network, picture, or audio issues.

Note: If the steps do not match your Samsung AUE65 Crystal 4K UHD Smart TV, please visit our Download Center to find your TV’s user manual.

How do you Factory reset your Samsung AUE65 Crystal 4K UHD Smart TV?

If you haven’t been able to fix the problem, Having trouble with your Samsung AUE65 Crystal 4K UHD Smart TV? a quick hard reset will fix any issues you may be facing. This wikiHow teaches you how to reset any Samsung Smart TV to its original factory settings.

1. Open Settings, and then select General.
2. Select Reset, enter your PIN (0000 is the default) and then select Reset.
3. To complete the reset, select OK. Your Samsung TV will restart automatically.

Also Read: How to Screen Mirroring to a Samsung TV

If these steps don’t match your Samsung TV, navigate to Settings, select Support, and then select Self Diagnosis. The rest will be located on that menu. You can also check the user manual for exact instructions for your Samsung TV model.

Note: The Reset function is unavailable if you use an app.

Run a Network Status test on Samsung AUE65 Crystal 4K UHD Smart TV

1. If your Samsung TV does not connect to the internet, perform a network test to see what the problem is.
2. Go to Settings and select General Select Network, then select Network Status.
3. The network status test ends and the status of your network connection is displayed.

If there is an X between your Samsung TV and your router, the problem is with your Samsung TV or home network.

If there is an X between the router and the earth (Internet) symbol, there is a problem between your home network and your ISP.

Test the connection to the smart hub on Samsung AUE65 Crystal 4K UHD Smart TV

The smart hub connection test diagnoses problems that may be occurring with the smart hub connection. Check your internet connection, ISP, Samsung servers, and app services.

• Open Settings and select Support.
• Select Device Care, then select Self-Diagnosis.

NOTE: On some models, select Support > Self-diagnosis.

• Select Start Smart Hub Connection Test.
• When the smart hub connection test is complete, select Close to return to the main menu.

Note: Refer to the on-screen instructions if you encounter any problems.

Data Initialization Smart Hub on Samsung AUE65 Crystal 4K UHD Smart TV

If the problem with the Smart Hub persists, you can perform an initialization. Doing this resets all Smart Hub settings to factory defaults and deletes all information related to your Samsung account, linked service accounts, Smart Hub service contracts, and the Smart Hub app.

• Open Settings and select Support
• Select Device Care.

Note: For some models, select Support instead.

• Select Self-test, select Reset smart hub, then enter your PIN.
• Select OK when the reset is complete.

The default PIN is 0000. You can set your PIN by going to Settings and selecting General. Select System administrator, then select Change PIN.

Also Read: How to Take a Screenshot of Samsung Galaxy Mobile & Tablet Devices

Diagnosing Picture Problems with the Picture Test on Samsung AUE65 Crystal 4K UHD Smart TV

Use the Picture Test to determine if picture problems are caused by the Samsung AUE65 Crystal 4K UHD Smart TV itself or something else. Image testing provides high-resolution photographs that allow you to examine defects and imperfections. If you’re having picture issues with your Samsung AUE65 Crystal 4K UHD Smart TV, these steps may help.

• Open Settings and select Support.
• Select Device Care, then select Self-Diagnosis.

NOTE: On some models, select Support > Self-diagnosis.

Select Start image test. Check for screen issues and follow the on-screen instructions to complete the image test.
If the test photo appears correctly, there may be a problem with your externally connected device. Check your connection, and signal strength, or refer to the external device’s user manual.

Note: If the image test does not display or if you have problems with the pictures, the problem may be with your Samsung AUE65 Crystal 4K UHD Smart TV. Please get in touch with Samsung Support.

Reset Image Settings to Factory Settings on Samsung AUE65 Crystal 4K UHD Smart TV

If you want to start over, you can easily reset your image settings.

1. Open Settings and select Image.
2. Select Expert Settings, then Reset Image.
3. Select Yes to confirm.

Diagnosing Sound Problems with the Sound Test on Samsung AUE65 Crystal 4K UHD Smart TV

If you are having sound problems with your television, you can run the Sound Test to find out what is causing the problem.

1. Open Settings and select Support.
2. Select Device Care.

Note: For some models, select Support instead.

Select Self Test, then select Start Audio Test. The sound test starts.

If you still have problems with the sound test, select Yes Otherwise, select No. If there is a problem, you will be asked to contact Samsung Support. Be prepared to provide the information on the screen to the support agent.
The Sound Test plays a song to determine if there is a problem with your Samsung AUE65 Crystal 4K UHD Smart TV speakers.

If the melody plays without any problem, there may be a problem with the connected external device. Check your connection or refer to the external device’s user manual. For more information about audio issues, see Low or no sound on Samsung AUE65 Crystal 4K UHD Smart TV.

Reset Sound Settings on Samsung AUE65 Crystal 4K UHD Smart TV

If you ever want to start over with your sound settings, you can easily reset them.

1. Open Settings and select Sound.
2. Select Expert Settings, then select Reset Sounds.
3. Select Yes to confirm.

Check the broadcast signal information for your area on Samsung AUE65 Crystal 4K UHD Smart TV

If your Samsung TV is connected to an over-the-air antenna, you can use the signal information to tune the antenna for better signal strength and better reception of HD channels. Open
Settings and select Support.

• Select device maintenance.

Note: For some models select Support instead

Video guide: How to Completely Factory Reset Any Samsung AUE65 Crystal 4K UHD Smart TV?

Want a complete overhaul? You can restore all Samsung AUE65 Crystal 4K UHD Smart TV settings (excluding the network settings) to their factory defaults.

Also Read: How to Mirror Your Smartphone on Samsung TV Screen Easily!

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